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- Drive-Thru Speed of Service: The Make-or-Break Factor for . . .
Studies show that perceived wait time feels 1 5 times longer than actual wait time in a drive-thru setting Dissatisfied customers not only leave negative reviews but also share their experiences with an average of 9-15 people, creating a multiplier effect on your reputation
- Fast Food Chains Drive-Thru Wait Times Ranked in New Survey . . .
The study relied on mystery shoppers who visited over 1,500 fast food drive-thrus to temperature check not only speed of service, but also the friendliness of staff
- The Impact of Waiting on Customer Satisfaction | FasterLines
By understanding the complexities of customer wait times, businesses can improve shopping or service experiences We all have to wait sometimes According to available data, 90% of consumers report queuing up a few times a month, and 64% do this several times a week
- From wait times to customer satisfaction, heres how fast . . .
In terms of average wait time, Chick-fil-A had the longest recorded times The average wait time for customers at Chick-fil-A was 183 67 seconds Wendy's came in second for wait time
- The clock is ticking—Or is it? Customer satisfaction response . . .
To develop efficient wait management strategies, retailers need insights into how customers respond to waiting during service encounters An intuitive insight supported by extensive research is that a longer wait duration decreases customer satisfaction
- These 10 fast-food chains had the slowest and fastest drive . . .
Pandemic-fueled challenges forced consumers to wait significantly longer in drive-thru lanes at quick-service restaurants including Arby’s, Dunkin’ and Carl’s, Jr , whose speed of service
- STUDY: Drive-Thru Customers Frustrated With Long Wait Times . . .
Long wait time was identified as the biggest issue with 27% of respondents saying it has gotten significantly worse over the past year Friendliness of service came in second worst with 18% saying it has become worse
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